Internal Process

Freshminds Solutions

The quality of internal processes is seen as the biggest influence on the (improvement of) value proposition for customers. According to Kaplan and Norton, the internal processes determine the success of two vital components of the company strategy:

  1. The value proposition to the organization’s customers
  2. Lowering costs and improving processes, which lead to an increase of productivity.

Here are our best programs to improve the higher quality internal processes for your organization:

  1. Culture Management
  2. Organizational Development
  3. Business Management

Culture Management

“Organizational culture is the key that helps the organization hold together by providing standards for what employees should say and do. A strong culture can reduce employee turnover because it demonstrates high agreement about what the organization represents, such unanimity of purpose builds cohesiveness, loyalty, and organizational commitment (Robbins & Judge, 2017).

Organizational Development

Organization development is the planned development and reinforcement of organizational strategies, structures, and processes from behavioral science knowledge to improving an organization effectiveness (Cumming & Worley, 2014).

Through Freshminds, we are committed to help clients in forming the long-term organizational development starts from managing the organizational structure, job description, human resources, compentencies development, and so on.

Business Management

In this time of day, everything is changing. The only constant thing is the change itself. So, there is no organization today in a particularly stable environment. Even those with a dominant market share must change, sometimes radically.

To overcome the changes and challenges, Freshminds is providing a recommendation and accurate analysis regarding the development of organizational models to support your business continuity.

Hartono Zhuang

Hartono Zhuang is a Director of Freshminds Indonesia, also one of a founder of Freshminds Indonesia in Singapore since 2006. He has a bachelor degree of Chemical Engineering from Institut Teknologi Bandung (ITB) in 1997 and a Master degree of Business Administration (MBA) of National University of Singapore as well as Lausanne University Switzerland in 2002. Hartono has a big interest in human resources management, especially in learning and development, and has a numerous experiences before starting Freshminds Indonesia, such as AXA Financial Services Singapore, Strategic Sourcing Specialist RGM Group Singapore, Health & Safety Manager Procter and Gamble (P&G), Production Manager Procter and Gamble (P&G), and Dow Chemical. He is Certified Professional in Learning and Performance (CPLP from ATD in 2015). Apart from work, he is very passionate about Aikido.